Case Study State Automobile License Renewals Henry Coupe De Cheveux

American Journal of Archaeology

Description: The American Journal of Archaeology, published by the Archaeological Institute of America, was founded in 1885 and is one of the world's oldest and most distinguished and widely distributed archaeological journals.TheAJAreaches more than 50 countries and almost 1,000 universities, learned societies, departments of antiquities, and museums. It is published quarterly in print and digital formats. TheAJA regularly publishes open access content on its website.

Coverage: 1897-2018 (Vol. 1, No. 1 - Vol. 122, No. 1)

Moving Wall: 3 years (What is the moving wall?)

The "moving wall" represents the time period between the last issue available in JSTOR and the most recently published issue of a journal. Moving walls are generally represented in years. In rare instances, a publisher has elected to have a "zero" moving wall, so their current issues are available in JSTOR shortly after publication.
Note: In calculating the moving wall, the current year is not counted.
For example, if the current year is 2008 and a journal has a 5 year moving wall, articles from the year 2002 are available.

Terms Related to the Moving Wall
Fixed walls: Journals with no new volumes being added to the archive.
Absorbed: Journals that are combined with another title.
Complete: Journals that are no longer published or that have been combined with another title.

ISSN: 00029114

EISSN: 1939828X

Subjects: Archaeology, Architecture & Architectural History, Classical Studies, Art & Art History, Social Sciences, Humanities, Arts

Collections: Arts & Sciences II Collection, JSTOR Essential Collection

Page 1 of 2 State Automobile License Renewals 1 Henry Coupe, manager of a metropolitan branch office of the state department of motor vehicles, attempted to perform an analysis of the driver’s license renewal operations. Several steps were to be performed in the process. After examining the license renewal process, he identified the steps and associated times required to perform each step as shown in Exhibit 1. Exhibit 1 JOB Average Time to Perform (Seconds) 1 Review renewal application for correctness 2. Process and record payment 3. Check file for violations and restrictions 4. Conduct eye test 5. Photograph applicant 6. Issue temporary license 15 30 60 40 20 30 Coupe found that each step was assigned to a different person. Each application was a separate process in the sequence shown in Exhibit 1. Coupe determined that his office should be prepared to accommodate the maximum demand of processing 120 renewal applicants per hour. He observed that the work was unevenly divided among the clerks, and that the clerk


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